Please follow these instructions for homes closed BEFORE MARCH 1, 2021 (except Morris Square, see here)
Southwind Homes requires all non-emergency warranty requests to be submitted online through our structural warranty provider, Centricity.
Centricity may also be reached at 800-749-0381 during regular business hours.
Please make sure to refer to your warranty booklet that was provided to see what is covered & what is homeowner's responsibility. Please also understand the homeowner is responsible for ensuring access to home & the space is clear for repairs to be made. If there is no response from homeowner after three attempts to contact & schedule repairs, the claim will then be considered resolved & closed. When appointments are scheduled & missed twice, at no fault of vendor or SWH, warranty claim is considered resolved & closed.
NOTE: Centricity is formerly Bonded Builders Warranty Group. You may continue to see language referencing Bonded Builders until the transition is fully complete.
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