Do You Have a Warranty Request?

Please follow these instructions for homes closed AFTER:

JULY 20, 2017 (except Morris Square, see below)


Southwind Homes requires all non-emergency warranty requests to be submitted online through our structural warranty provider, Centricity.


To file a 30 Day or 11 Month warranty request:

1.  Click on the Centricity link

2.  Go to products and services (at the top)

3.  Select Homeowners, scroll down and select Claims

4.  You may file an online claim or complete a paper form

5. Home Inspections are not accepted in lieu of warranty claims completed online or in paper form.


You have been provided contact information for your Electrical, Plumbing and Heating/Air Conditioning contractors for EMERGENCY ONLY requests.

Please do not submit non-emergency warranty requests directly to these contractors.  All non-emergency/regular warranty requests are processed at www.centricity.com.

Centricity may also be reached at 800-749-0381 during regular business hours.


Please make sure to refer to your warranty booklet that was provided to see what is covered & what is homeowner's responsibility. Please also understand the homeowner is responsible for ensuring access to home &  the space is clear for repairs to be made. If there is no response from homeowner after three attempts to contact & schedule repairs, the claim will then be considered resolved & closed. When appointments are scheduled & missed twice, at no fault of vendor or SWH, warranty claim is considered resolved & closed.



NOTE:   Centricity is formerly Bonded Builders Warranty Group.  You may continue to see language referencing Bonded Builders until the transition is fully complete.  

Morris Square Warranty Requests

You have been provided contact information for your Electrical, Plumbing and Heating/Air Conditioning contractors for EMERGENCY ONLY requests.



To file a 30 Day or 11 Month Warranty Request:

1. Fill out a 30 Day Warranty form or 11 Month Warranty form.

2. E-mail to WarrantyService@MySouthwindHome.com


Please make sure to refer to your warranty booklet that was provided to see what is covered & what is homeowner's responsibility. Please also understand the homeowner is responsible for ensuring access to home &  the space is clear for repairs to be made. If there is no response from homeowner after three attempts to contact & schedule repairs, the claim will then be considered resolved & closed. When appointments are scheduled & missed twice, at no fault of vendor or SWH, warranty claim is considered resolved & closed.



NOTE:   Centricity is formerly Bonded Builders Warranty Group.  You may continue to see language referencing Bonded Builders until the transition is fully complete.